Replacements and Refunds
All purchases are guaranteed. If you have any problems with any one of our Products, we will replace it within 30 days of the purchase, subject to certain exceptions. We are not responsible for any Products damaged in transit. We are not responsible for lost Products.
Digital Downloads/ Online Products
All digital/downloadable/online products cannot be returned, cancelled or refunded.
Product (Audio and Video CDs and DVDs – as well as mp3 and USB Stick media) – As these are media that can be easily copied and duplicated, no refund will be given for CDs, DVDs or mp3 media (including USB sticks) for any reason. The only exception is if the media is defective – in which case we will provide a replacement free of charge. All sales are final.
Online Courses: If you work through the first few modules of a course and are not totally happy with it, then we will refund your money. Unless stated otherwise, the courses have a ten (10) day money-back guarantee and refund period. In order to qualify for a refund during the ten day refund period, you must have watched less than 30% of the videos. If you have gone through more than 30% of the videos at any time, a refund will not be granted under any circumstance.
We believe in our courses and thousands of people have experienced fantastic growth, development and results from investing in our programs. This type of progress requires that you follow the course and do the work. You must demonstrate that you have participated in the Course by accessing course content, before requesting a cancellation of your course membership and refund. A change of mind does not constitute a valid reason for cancellation and request for refund. In considering your refund we may also charge an admin fee at our discretion.
Requests for refunds must be made in writing within the ten (10) day refund period to firstname.lastname@example.org
If you receive your money back you must delete every copy of the product that you have downloaded as well as copies you have placed on other devices or media.
If you are entitled to a refund, we will refund your money within two weeks of notice to us.
If you are required to return any goods, you are liable for the cost of returning those goods.
Your refund will be paid in the currency in which it was received by us. If you paid in a currency other than US dollars, you are liable for the costs of exchange.
When you purchase audio or video content from us, we grant you a licence (which is limited, revocable, non-exclusive, non-transferable) to listen to, or stream such content to your computer and/or other device(s) solely for your personal, non-commercial use. You agree to not otherwise copy, reproduce, distribute or use the content. You must not sell, transfer, lease, modify, distribute or publicly perform the content in any manner and you must not exploit it commercially.